Cancellation policy

Subscription Purchases

Some Oreganix products are available as an optional subscription ("Refills Ship Every 30 Days"). When you purchase a subscription, your selected product ships automatically on a recurring schedule, and your payment method on file is charged at each renewal at the price shown at checkout. You will receive an email notification before each renewal.

Cancel Anytime

You can cancel your subscription at any time — there are no cancellation fees, minimum terms, or commitments.

• Self-service: click the "Manage Subscription" link in any of your order or renewal emails, or use the Manage Subscription page, to cancel, pause, or skip a delivery.
• By email: write to help@theoreganix.com with your order number and we will cancel it for you within 1–2 business days.

To avoid being charged for the next renewal, cancel before your next billing date. Your billing date is shown in your subscription management portal and in your renewal reminder emails.

Pausing, Skipping, and Changing Frequency

You can pause your subscription, skip an upcoming delivery, or change your delivery frequency at any time through the subscription management portal — cancelling entirely is not required if you just need a break.

Refunds on Subscription Orders

• Each subscription shipment is covered by our 30-day money-back guarantee from its delivery date — see our Refund Policy.
• Renewal charges for orders that have already shipped are not refundable, unless the product arrives damaged or incorrect.
• If a renewal charge was processed before you intended to cancel and the order has not yet shipped, contact us immediately at help@theoreganix.com — we will cancel the shipment and refund the charge in full.

Price and Product Changes

If the price of your subscribed product changes, we will notify you by email before your next renewal. You may cancel at any time before the renewal to avoid the new price.

Failed Payments

If a renewal payment fails, we will retry it and notify you by email. If payment cannot be completed, the renewal order is not created and no product ships — you are never charged for a shipment that doesn't go out.

Contact

Oreganix (a brand of Media Goats INC.)
Registered office: 16192 Coastal Hwy, Lewes, DE 19958, United States
Email: help@theoreganix.com
Phone: +1 (302) 567-1008
Hours: Monday–Friday, 10:00 AM – 5:00 PM EST